The Story Haven Community Guidelines & Platform Policy

1. Who We Are and What These Guidelines Cover

The Story Haven ("Story Haven") is a faith-centered social community available at thestoryhaven.net and through The Story Haven mobile application. Story Haven is a brand and platform operated by Grace Unworthy Ministries, LLC.

These Guidelines supplement our Terms of Service, Privacy Policy, Cookie Policy, and Data Deletion & Retention Policy. By creating an account or using Story Haven, you agree to these Guidelines.

Story Haven exists so people can share everyday stories of God's presence, encourage one another, pray together, and take part in community rooms and groups. We expect every member to honor Christ in how they speak, listen, and treat others.

2. Eligibility and Accounts

• You must be at least 13 years old to create an account or use Story Haven.
• If you are between 13 and 18 years of age, you represent that you have permission from a parent or legal guardian to use our services.
• You may maintain one personal account unless we authorize otherwise in writing. Additional accounts created to evade moderation, blocks, or suspensions may be removed.
• You must provide accurate registration information, keep it current, and keep your credentials secure. You are responsible for activity that occurs under your account.
• Accounts are personal to you. Do not sell, rent, or transfer your account, and do not share your login with others.

If we learn that an account belongs to someone under 13, we will remove it. To report an underage account, contact [email protected].

3. Community Standards

Story Haven is built on kindness, authenticity, and respect. We welcome a wide range of faith stories while keeping the space safe and Christ-honoring. You agree to:

• Encourage others with grace and compassion
• Share honestly from your own experience
• Honor privacy and boundaries in other people's stories
• Engage in good-faith conversation about faith and life, including when you disagree
• Assume the best about members you do not know
• Report content that violates these Guidelines

4. Prohibited Conduct

You may not use Story Haven to:

• Harass, bully, threaten, stalk, shame, or discriminate against others
• Post hate speech or content that demeans people or groups based on protected characteristics
• Share sexually explicit, exploitative, violent, or gratuitously graphic content
• Post any content that sexualizes or endangers minors — such content is removed and reported to the appropriate authorities
• Encourage or glorify self-harm, suicide, or eating disorders
• Promote illegal activity, weapons, drugs, or dangerous behavior
• Impersonate another person, ministry, or organization
• Spam, phish, scam, or solicit members without permission
• Share private information about others without consent (doxxing)
• Post content that infringes copyright or other intellectual property rights — see our DMCA & Copyright Policy
• Use bots, scrapers, or automated tools to access, copy, or interact with the platform
• Circumvent moderation decisions, blocks, rate limits, or access controls
• Interfere with platform security, integrity, or availability
• Use Story Haven primarily for unauthorized commercial promotion, fundraising, or recruiting. Authorized Storyteller courses, paid rooms, and other commercial features enabled under the Storyteller Agreement are not unauthorized commercial use.

5. Your Content and the License You Grant Us

"User Content" means anything you submit on Story Haven, including posts ("winks"), comments, reactions, profile details, photos, video, audio and voice notes, Bible verse references, prayer requests, group posts, and direct messages.

5.1 You keep ownership

You retain ownership of the User Content you create. Nothing in these Guidelines transfers your copyright to us.

5.2 Purpose-limited license

You grant Grace Unworthy Ministries, LLC a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute your User Content solely for the purpose of operating, securing, supporting, and improving Story Haven and delivering the features you use. This includes technically necessary acts such as making copies for backup, caching, format conversion, moderation review, search indexing within the platform, and transmitting your content to other members according to the audience you chose.

This license does not permit us to sell your User Content, license it to third parties for their own marketing, or use it in external advertising without your separate permission. The license ends when you delete the content or your account, except for copies retained in backups, in logs, where other members have already received the content (for example a direct message or a group post), or where we must retain it to comply with law or resolve disputes, as described in our Data Deletion & Retention Policy.

5.3 Your representations

• You have the rights necessary to post your User Content and to grant the license above.
• Your User Content does not violate any law or any third party's rights, including privacy and copyright.
• You understand that content posted in public rooms, public groups, or on a public profile may be visible to other members and, in some cases, to the public and to search engines.

6. Faith-Based Content Expectations

Story Haven welcomes prayer requests, testimonies, Scripture, worship reflections, doubts, and questions. Religious expression is the point of this community, and honest wrestling is welcome.

• Theological disagreement is permitted; contempt, mockery, and personal attacks are not.
• Do not use faith language to harass, shame, manipulate, or coerce another member.
• Do not present yourself as a licensed counselor, medical provider, or clergy member if you are not.
• Do not use the community to recruit for, or attack, another congregation or organization.

Story Haven is a community of encouragement, not a clinical or crisis service. If you or someone else is in danger, contact local emergency services. In the United States, call or text 988 for the Suicide & Crisis Lifeline.

7. Rooms, Groups, and Features

Story Haven includes themed community rooms (such as God Winks, The Living Room, and Prayer Corner), public and private groups, follows, bookmarks, reactions, notifications, voice notes, direct messages, and other features we add over time.

• Rooms and groups may have additional rules posted by moderators or group leaders. Those rules apply in addition to these Guidelines and may be stricter, but never more permissive.
• Group creators and moderators may approve, restrict, or remove members in line with their group rules and these Guidelines.
• We may limit access to certain rooms, groups, or features based on membership, course enrollment, verification, or account standing.
• Features may change, and we may add, modify, or discontinue rooms, groups, or features at any time.

8. Reporting, Blocking, and Moderation

8.1 Reporting and blocking

You can report content or accounts that violate these Guidelines from within the platform, or by emailing [email protected]. You can also block other members to limit their ability to interact with you.

8.2 Human moderation

We may — but are not obligated to — review, remove, restrict, or disable access to any User Content or account we believe violates these Guidelines, our Terms of Service, or applicable law. Enforcement may include warnings, content removal, reduced distribution, feature restrictions, temporary suspension, or permanent termination.

Moderation decisions are made to protect the community, not to endorse or evaluate anyone's faith. We do not review every post, and the absence of a moderation action is not an endorsement of any content.

9. Mobile Application

The Story Haven mobile app provides access to the same community features as the website. Installing or using the app is additionally governed by our End User License Agreement (EULA) and by the terms of the app store you used (Apple App Store, Google Play, or another distribution platform).

• We send push notifications only when you enable them, and you may turn them off at any time in your device or in-app settings.
• The app stores authentication tokens and device identifiers needed to keep you signed in and to deliver notifications.
• Analytics and tracking used in the app, including Apple's App Tracking Transparency prompt on iOS, are described in our Cookie Policy.

10. Privacy, Safety, and Sensitive Data

How we collect, use, share, and retain personal information is described in our Privacy Policy. Our safeguards are described in our Security Policy, and deletion and retention are covered in our Data Deletion & Retention Policy.

10.1 Religious practice data

Using Story Haven necessarily creates records about your religious practice — prayer requests you post and prayers you offer, Bible verses you save or share, reading plans and devotional progress, rooms and groups you join, and the faith content you engage with. In some jurisdictions this is treated as a special or sensitive category of personal information.

We use this information to operate the features you asked for — showing your reading plan, delivering prayer notifications, surfacing relevant rooms — and not to build advertising profiles about your religious beliefs for third parties. Please treat this data as you would any personal disclosure, and remember that anything posted publicly can be seen by others.

10.3 Safety reminders

• Do not post home addresses, financial details, or credentials in public rooms or groups.
• Be cautious about meeting members offline, and never send money to someone you met on the platform.
• Story Haven is not a substitute for professional counseling, medical care, legal advice, or emergency services.

11. Account Suspension and Termination

You may stop using Story Haven at any time, and you may request account deletion as described in our Data Deletion & Retention Policy.

We may suspend or terminate your account, or restrict specific features, if you violate these Guidelines or our Terms of Service, if we reasonably believe your conduct harms other members or the platform, or if required by law. Serious violations — including content that endangers minors, credible threats of violence, or coordinated abuse — may result in immediate permanent termination without prior warning.

If your account is terminated, you may not create a new account without our permission. If you believe a suspension or termination was made in error, contact [email protected] and we will review it.

12. Changes to These Guidelines

We may update these Guidelines from time to time. When we make material changes, we will update the Last Updated date shown at the top of this page and may notify you in the app or by email.

These Guidelines are versioned, and the version you accept is recorded with your account. The version identifier is the Last Updated date shown above. When you create a Story Haven account, your acceptance is stored against the version in effect at that moment. When we publish a version that materially changes your rights or obligations, we may require you to review and accept the new version before you continue using Story Haven, and your acceptance record will be updated to the new version.

Continued use of Story Haven after a change takes effect constitutes acceptance of the updated Guidelines.

13. Contact

Questions about these Guidelines, reports of abuse, and appeals of moderation decisions can be sent to [email protected].

Disputes about a Storyteller-sold purchase follow the Storyteller Purchase & Release Terms. If both parties consent, they may use the Biblical Dispute Resolution Policy. Storytellers remain bound by the Storyteller Agreement.